Plum Benefits Reviews

If I could give zero stars I would! Plum Benefits is a scam. I recently bought tickets for the Janet Jackson concert through Plum Benefits. The concert was rescheduled by the event organizers to a date that doesn't work for me. I contacted Plum Benefits and requested a refund. The agent told me that all sales are final. She even said that I should have bought the insurance. What I should not have done is buy those tickets from Plum Benefits for a measly saving. I would not recommend Plum Benefits.

I had to pay for two sets of tickets for a Brooklyn NETS game because of their website having system errors and glitches. My first purchase of tickets totally $330 reportedly did not go through. The error message from their WEBSITE stated that I needed to remove the items from the basket and try again. I did this and the tickets I originally purchased did not show as available. I then looked for another set of tickets to purchase. I found new tickets which totaled $320. When I went to process this transaction, not only did Plum Benefits charge me for the $320 BUT ALSO the $330 tickets. I sent a screenshot of error messages and guess what?! They said tickets are final sale and they would not be refunding me! I filed a dispute with my bank and of course they show proof of the tickets purchased, BUT failed to acknowledge that the reason I have two sets of tickets when I ONLY NEEDED one set of tickets is due to their system error message. They are thieves and I strongly advise against using this company due to poor business practices.

You save us money but then charge back almost the entire savings in fees. Example: It was $100 savings on the Disney tickets I bought but then you charged $75 in fees, bringing the savings down to $25 for all 5 of us.

The guidance and information you need are readily available. The links with more details are a great touch.

I purchased tickets at the Opera. I called in Plumbenefits because I didn't receive the tickets in the mail or email. They confirmed that my tickets were at the box office, just to bring my ID.
I went to the Opera, there was no records of any purchases. I had to buy last second new tickets. I called Pum benefits to help me with this misunderstanding. I've been informed to provide a copy of my second purchase, and I will get reimbursed. I called back the next day to make sure they got my info. They received my info but they will not reimburse me. Apparently, an email that can pass as spam was sent out with a link for my tickets. Nobody called back or advised the change in tickets delivery. Now I am stuck with a $400 bill for something I didn't use. I really hope nobody goes through my frustration and loss.

i entered a promo code that disappeared as my payment was being processed.

Good selection of choices, good discounts, website easy to navigate

We are still waiting for a refund for order #2698870 for $378.59. I have supplied every ounce of information requested to no avail. Like others, we have been bamboozled. Shame on you. I also have every email and pull the cell records of how many phone call made to Plum benefit. I have read other reviews and basically we all are in the same situation. We have been taken advantage of. Where the heck is our money.

helping me find great deals for a great price with such short notice

I purchased tickets to Madame Tussaud in NYC. I tried to use them at the site, but was told by the manager the barcode numbers were invalid, even though the ticket date was valid. I contacted their customer support who said I had to contact Plumbenefits, because it was third party, and the problem was on their end. On Jan. 6th, 2023 I created a claim requesting new tickets, and was told I’d have a email reply in 72 hours. It’s now Jan 17th! I called again only to be told Plumbenefits had to contact a third party regarding my request, because there was no update! I requested a refund, because my sisters birthday has now come and gone, and the poor experience… only to be told to call back in 24 to 48 hours to see what their third party say about the refund??!? I’m jumping through hoops to get my money back for an error on their party. They asked for 3 days, I gave them 11 days! Now they want to more days to tell me IF they can give me money back for a product I couldn’t and didn’t use! This is a scam and I’ll have to go through my bank it looks like to get my refund!

UPDATE (2/15/23): I called for the literal 6th time on 2/14 and was told again “Give us 24-72 hours, because there is no reply about the refund request”. They replied to this review, contact us, I did, and got the same response.

DR. says: Terrible experience!
I tried purchasing tickets for a specific date and time. Although they appeared available, I kept getting a window that they were unavailable. I called PlumBenefits and the representative was nice enough to tell me after checking himself that there was a glitch in the system. He said he was going to call me the following morning to ensure I got the tickets I wanted. He never did.

I try to purchase them the following morning and they were gone. I proceeded to select a different date and time. After I selected my date and time, I went ahead to pay. After payment, I realized that I was rerouted to a different date and time that I could not use. I have submitted three claims since then and I keep receiving the same canned letter - that the vendor denied the claim because these were non-refundable. I keep saying that my claim is not toward the vendor but toward them, and they keep bouncing the ball back with the same letter. Today they responded that "Please be advised that our website does not select or change the dates on its own- once the date is selected customer chooses their desired section based on availability then tickets are added to the cart." In other words, I am lying and no errors may occur on their end. It is sad, that while they claim that they provide savings, in this case, I have lost $311. I see that their reviews are significantly poor. Unfortunately, I have experienced it myself. Please be careful.

I bought tickets using Plum Benefits for the Blue Man Group in NYC. It was a Christmas gift for my 6-year old nephew. We all got COVID and were unable to attend. I asked to reschedule the tickets and they denied this request. Next I asked to get a refund. I've been waiting for over a week to get an answer. I call everyday and they only tell me that I have to wait an additional 72 hours. I feel very manipulated. There is no one in Customer Service who can actually get me an answer or resolve this matter. I'm beyond frustrated and will NEVER use this service again.

better price for my booking. the only problem is the site didn't have size of beds and/or comparing to US size and no option for breakfast package or no option for refundable for extra cost and/or upgrade at checkin

I tried purchasing Warner Bros Studio Tour tickets, but it was not possible. Times are shown as available on the plum benefits and WB websites, but when you go to purchase it says the time is no longer available even though when you go back to look it still shows up. Tried 4 different times (same and different days) and the same error happens every time. It appears you’re just not able to purchase the tickets through them. Called customer service and they were not able to provide any explanation as to why this would be happening. They were also not able to help me purchase the tickets. Please fix your website and customer service.

Stole money. Giving order number doesn't do anything nor does filing a request. No source of truth!

Planned a hotel last year August 2021 for my birthday in salt lake city, the reservation wasn't available but they still charged me. Been working on this $400 return for over a year now. Best thing to do is to tell your employer to drop them.